Who We Are
Our website address is: https://kitdor.com
Thank you for visiting our website. Kitdor is your trusted destination for top-quality kitchenware that combines craftsmanship, innovation, and affordability. With a heritage rooted in the kitchenware industry for over 25 years, Kitdor is a family legacy built on trust, quality, and a passion for culinary excellence.
Kitdor's Return & Refund Policy
At Kitdor, we're committed to providing our customers with the best kitchenware products and shopping experience. If you're not entirely satisfied with your purchase, we're here to help.
1. Returns Eligibility
We accept returns for the following reasons:
- Damaged or Defective Products: If you receive a damaged or defective item, please contact us within 7 days of receiving your order to initiate a return.
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at kitdorofficial@gmail.com or +91 99678 17419 within 7 days of receiving your order to report the issue.
- Provide details about the damaged or defective product, including your order number and clear photographs showcasing the issue.
- Our customer support team will guide you through the return process and provide you with a return authorization (RA) number and shipping instructions.
- Securely package the item, including all accessories, in its original packaging (if possible) and mail it back to us within 7 days of receiving your RA number.
- Ensure that the RA number is clearly visible on the outside of the package.
3. Refund/Exchange Options
Upon receiving your returned item and inspecting it for damage or defects, we will process your refund or exchange based on your preference:
- Refund: If you prefer a refund, we will credit the original payment method used for the purchase. Please allow up to 7 business days for the refund to be processed and reflected in your account.
- Exchange: If you'd like an exchange for the same item, we will promptly ship a replacement to you.
4. Non-Eligible Returns
Please note that we do not accept returns for the following:
- Items not purchased directly from Kitdor.
- Returns requested more than 7 days after receiving your order.
- Items showing signs of misuse, abuse, or damage not caused during transit.
5. Shipping Costs
For eligible returns of damaged or defective items, we will cover the return shipping costs. However, for exchanges or returns unrelated to product issues, the customer is responsible for return shipping expenses.
6. Policy Updates
Kitdor reserves the right to update or modify this Returns, Refund, and Exchange Policy at any time without prior notice. Please check our website for the most current policy.
At Kitdor, we are dedicated to providing quality products and excellent service. We appreciate your business and are committed to ensuring a positive shopping experience.