Refund policy

1. Returns Eligibility
We accept returns and exchanges if you receive a product that is damaged, defective, or incorrect. Please contact us within 7 days of receiving your order to report the issue.

2. Return Process

Contact us at kitdorofficial@gmail.com or +91 99678 17419 within 7 days of receiving your order to report the issue.
Share your order number and clear photos or a short video showing the damage or defect.
Our team will review your request and guide you through the next steps.

3. Refund / Exchange Options

Refund: Processed to your original payment method within 7 business days of approval.
Exchange: A replacement will be shipped promptly once your return is approved.

4. Non-Eligible Returns
We're unable to accept returns for:

Items not purchased directly from Kitdor
Requests made more than 7 days after delivery
Damage caused by misuse or mishandling after delivery (not related to transit or manufacturing)

5. Shipping Costs
For approved returns due to damage, defect, or wrong item, we cover return shipping. For any other case, shipping costs are the customer's responsibility.

6. Policy Updates
Kitdor may update this policy from time to time. The latest version will always be available on this page.